FAQs


Q. What kind of products do you sell?
At TazaMart you will have access to variety of products from grocery, household supplies, toiletries, personal care, cosmetics, and baby products.

Q. What if I am unable to find a product?
TazaMart is a growing online grocery store that caters to customer needs in both Karachi. If you are unable to find a product please feel free to reach out to our customer support via live chat and we will make sure it is arranged duly.

Q. What areas do you deliver to? Are the rates the same?
We are currently stationed in Karachi and almost all areas in both cities. There are some areas that are excluded. You can find the areas we serve here.

Q. Are there any additional delivery charges?
Orders above Rs.1000 are delivered free. If your order value is less than Rs.1000, delivery fee of Rs.99 applies

Q. Can I have same delivery?
We offer same day delivery service for both Karachi. Customer can choose the most convenient time-slot from available time-slots at checkout page.

Q. When will my order be delivered?
At the checkout page, customer can choose delivery date and delivery time-slot as per their own convenience.

Q. Can I have a scheduled delivery?
Yes, you can always have scheduled delivery. On checkout page, you can select the date and time slot as per your convenience.

Q. What payment options are available?
We entertain following payment methods:
a) credit / debit card payments (Master and Visa)
b) Cash on Delivery.
c) Online bank transfer. Following are the bank account details.
Bank: Bank Al Habib
Account Title: TazaMart Pvt. Ltd.
IBAN No: PK71 BAHL 1054 0981 0099 9901
Branch: Najeeb Complex Branch, Karachi
Branch code: 1054

Q. What is cash on delivery?
Cash on delivery allows for customers to pay on their doorstep. You will be asked to pay once the order is delivered in full.

Q. How can I avail my discount coupons?
Discount offers and coupons can always be availed at the time of checkout. You will have to enter your coupon code at the checkout page. In case of any issues, you can always reach out to us at 021-111-11-8292 and our customer representative will guide you through the process.

Q. Can I change my order?
While making the order, you can always edit them from the cart. Order can also be changed during the confirmation call. Once the order is under processing it cannot be changed.

Q. Can I cancel my order?
For order cancellations you are required to immediately contact support through live chat or by writing to us @ [email protected] You can also call us @ 021 – 111 11 TAZA (8292) or 0336 – 111 TAZA (8292).

Q. Can I track my order?
Yes, you can! If you are registered with TazaMart and have TazaMart account, you can track your order under My Account and My Orders section.

Q. Does TazaMart use third party delivery services?
TazaMart have their own fleet for deliveries in both Karachi.

Q. What if the order has defective products?
TazaMart makes sure that all the products delivered are fresh, valid, in good condition and best for use. In case of defective delivery, you can always reach out to us via customer support and have your order replaced.

Q. What is the process for a refund in case of cancellation or return?
In case if you are not satisfied with the products, you can cancel or return your order. We will get the products picked from you and your amount will be refunded without asking any questions. Perishable and frozen products can only be returned at the time of delivery.

Q. Do you deliver on Sundays?
TazaMart does not deliver on Sundays at the moment.

Q. Do you deliver on off days?
TazaMart does not deliver on off-days.

Q. What are your operational timings?
Our operational timings are from 9 am – 8pm.

Q. What happens if the order is delivered late?
We make sure that all of the orders are delivered as per communicated delivery time. In case of any delays, customers are always informed accordingly.

Q. What happens if the order is delivered at a time when I am not there?
Orders are always delivered as per the time chosen by the customer himself. A no-show is accommodated accordingly as per mutual consent.

Q. Can I sign up for TazaMart account?
Yes, anyone can sign up on TazaMart. Click here to create your account now.

Q. Do I need to make an order for creating an account?
The account is free of cost and does not require any purchases at the time of registration.

Q. Are there any additional terms and conditions for registration?
No, there are no additional terms and conditions.

Q. Do I need to submit any private information while registering?
TazaMart only requires you to submit essential information such as name, address, and phone number, email address. We will never ask you submit financial / monetary details.

Q. Is my data save on TazaMart?
At TazaMart our engineers strive for bringing the best to our customers. The data provided to TazaMart is always kept secured and not shared with third parties.

Q. Why should I signup on TazaMart?
If you are tired of doing grocery shopping even online and want to have your preferences and regular items saved for always, this is an amazing feature. Now simply visit your last order and re-order it without wasting anytime or hassles.

Q. Once signed up, how should I login?
You just need to login with your name and password and place your order right away. Save your valuable time, become a member now.

Q. Is there any advantage of getting registered / making an account on TazaMart?
There are multiple advantages of getting registered / making an account on TazaMart,
a) You will get to learn about all the latest discounts, campaigns and special offers, first hand.
b) Once registered you can earn points that can be redeemed on future purchases.
c) You can also have a look at your past orders.
d) Account helps you in doing orders on a single click.

Q. Is TazaMart present on social media?
Yes, TazaMart is there on Facebook, Twitter and Instagram.

Q. Can I order through Facebook?
Yes you can place your order through Facebook by clicking the SHOP tab.

Q. How to shop?
a) Log onto www.TazaMart.pk.
b) Signed up visitors can sign up through their accounts. You can even checkout as a guest in order to save time.
c) Visit your desired category.
d) You can also have a look at available campaigns and discount / bundle offers.
e) Find your desired product.
f) Add them to your cart.
g) You can view your cart anytime during ordering.
h) Done shopping, you can visit the cart, verify your order and proceed to check out.
i) Enter your shipping address, delivery date and time, mode of payment and review your order for one last time.
j) Click place order and your grocery is done. That’s how simple it is!
k) You will receive a confirmation email and a phone call from our customer service department. Before such time you have the option to cancel or modify your order either online or by calling the customer service department. Once the order is confirm you will not be able to change your order.
l) You also have the option of tracking your order until it has been delivered to your home. We will be notifying you throughout the order preparation process to keep you informed.

Q. Can I place an order without creating an account?
Yes, you can choose to checkout as guest.